Refund policy

Refund Policy

At Qomfort, customer satisfaction is our priority. We offer a 30-day refund guarantee on all eligible purchases.

Refund Eligibility

To be eligible for a refund, your item must be unused and in its original condition, as received. The item must be in its original packaging. Refunds will be processed within 30 days of your purchase date.

How to Request a Refund

To initiate a refund, please contact our support team at qomfortsupport@gmail.com with your order number and reason for the refund request. Our team will respond within 24-48 hours to guide you through the process.

Refund Process

Once your refund request is approved, we will provide you with return shipping instructions. After we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 7-10 business days to your original payment method.

Refund Exclusions

The following items are not eligible for refund: items with signs of use or damage caused by the customer, items returned after 30 days from purchase, personalized or customized products, items purchased during clearance sales (unless defective), and items without proof of purchase.

Defective Products

If you receive a defective or damaged product, please contact us immediately at qomfortsupport@gmail.com with photos of the damage. We will work with you to arrange a replacement or full refund at no additional cost.

Return Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to a product defect or our error. We will provide a prepaid return label in cases where we are at fault.