Privacy policy

Privacy Policy

Qomfort is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly to us, such as your name, email address, shipping address, billing address, phone number, and payment information when you place an order or create an account. We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs through cookies and similar tracking technologies.

How We Use Your Information

We use your information to process orders, send order confirmations and shipping updates, provide customer support, improve our website and services, send promotional emails and marketing communications (only if you consent), prevent fraud and ensure security, and comply with legal obligations. Payment information is processed securely by our payment processor and is not stored on our servers.

Cookies and Tracking

Qomfort uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and deliver targeted advertising. You can control cookie settings through your browser, though disabling cookies may affect functionality. We use Google Analytics and similar tools to understand user behavior and improve our services.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted service providers who assist us in operating our website and conducting business, including payment processors, shipping providers, and customer service platforms. These partners are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify. We may also disclose information when required by law or to protect our rights.

Your Rights

You have the right to access, update, correct, or delete your personal information at any time. You can unsubscribe from marketing emails by clicking the unsubscribe link in any promotional message. You may also request a copy of your data or opt-out of certain data processing activities by contacting us at qomfortsupport@gmail.com. We will respond to such requests within 24-48 hours.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and regular security audits to protect your personal information. However, no online platform is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the updated policy.